Terms and conditions

These general conditions of sale aim to define the rights and obligations of Oh Suzy! and the customer. They apply exclusively between the (sas) oh suzy !, SIRET: 845 261 999 and any individual consumer visiting or making a purchase via the site www.ohsuzy.fr.

Any order placed with oh suzy! therefore implies unreserved acceptance by the customer of these conditions. These general conditions can be modified at any time and without notice by oh suzy! The applicable conditions being those in force on the date of the order by the customer.

Products and compliance

The products offered for sale are presented on the website of oh suzy! and accompanied by a description.

The products offered by oh suzy! comply with the standards applicable in France.

The elements such as in particular photographs, texts, graphics as well as all the information and characteristics illustrating and / or accompanying the products are not contractual, which the customer recognizes.

Customer obligations 

The customer declares to be at least 18 years old and to have the legal capacity or to hold a parental authorization allowing him to place an order on the site. The client agrees to communicate to oh suzy! The elements of real information necessary for the performance of the service subject to these conditions as requested online and according to his situation, including his name, first name, address, telephone and valid e-mail.

The customer is responsible for the consequences arising from false or inaccurate information transmitted or the recovery of which would be illegal. Once the order is placed, oh suzy! send the customer an e-mail confirming this. he informs him of the shipment of the products. The customer can modify his data by sending a mail within 24H


All orders will only be confirmed after acceptance of payment. Oh suzy! reserves the right to cancel or refuse an order in the event of a dispute with the customer on a previous order. Oh suzy! can accept orders within the limits of available stocks. It informs the customer of the availability of the products sold on the site at the time of confirmation of the order. If, despite the vigilance of oh suzy! products are unavailable, oh suzy! will inform the customer by e-mail as soon as possible. The customer will then immediately be reimbursed, if necessary, the sums already paid. Definitive or temporary unavailability cannot in any way engage the responsibility of oh suzy! nor can it open any right to compensation or damages in favor of the client.


The prices displayed on the site are indicated in euros all French taxes included (French VAT and other taxes if applicable), shipping costs not included, participation in order processing costs and packaging costs. Shipping costs, participation in order processing costs and packaging costs will be indicated in the customer's basket, before the final validation of the order. The prices can be modified at any time, without notice and in particular in the event of change of fiscal or economic data. the items will be invoiced on the basis of the prices in force at the time of registration of the order.


Oh suzy! delivers its products in France and in all the countries of the European Union and can on request delivered in any country.

The products are dispatched to the delivery address indicated by the customer when ordering. Delivery cannot be made either to hotels or PO boxes. the delivery times indicated on the site are indicative times, corresponding to the average times for processing and delivery. In order for these deadlines to be respected, the customer must ensure that he has communicated exact and complete information concerning the delivery address (such as, in particular: street, building, staircase number, access codes , names and / or intercom numbers, etc.).

Oh suzy! undertakes to inform the customer of the progress of the processing of his order. in case of damaged packages (already opened, missing products ...), the customer agrees to notify the carrier and has oh suzy! by all means, all reservations within 3 days of receipt of the product.

Oh suzy! cannot be held responsible for the consequences due to a delay in delivery that are not caused by it.


Full payment must be made when ordering. At no time can the sums paid be considered as a deposit or a deposit. the customer will pay for his order online by credit card in a completely secure way thanks to the Paypal or Stripe platform.

The communication by the customer of his bank card number constitutes authorization for oh suzy! debit his account up to the amount of his order.

No cash on delivery will be accepted, whatever the reason.

Oh suzy! retains ownership of the item until full payment by the customer.

Purchases are made securely.

Payment solutions adopted by oh suzy! are 100% secure.


Right to retract

Within 10 days of receiving the order, the customer can ask oh suzy! the exchange of (or) product (s).

To do this, the customer must first make an exchange request by e-mail. shipping costs for the return of items are the responsibility of the customer.

The exchange is done at the risk of the customer. the product must be returned within a week in its original packaging, in its original condition, new, unworn, unwashed, accompanied by the return slip, to the following address: oh suzy! / GYDE Suzy 45 rue du faubourg des poste 59000 lille

If the item is not returned by the customer within one week, the return is considered canceled and the customer must keep the product.

The returned product will be exchanged within a maximum of 15 days from receipt by oh suzy! by crediting the amount to be reimbursed to the customer's bank account. if the customer fails to comply with these conditions, in particular the return or exchange conditions, oh suzy! cannot exchange the products concerned.

Guarantees and liability  

Oh suzy! has, for all stages of access to the site, from the ordering process to the dispatch of the parcel or subsequent services, only an obligation of means.

The responsibility of oh suzy! cannot be held liable for any inconvenience or damage inherent in the use of the Internet, in particular a break in service, an external intrusion or the presence of computer viruses, or any fact qualified as force majeure, in accordance with the law and jurisprudence.

Intellectual property

Under no circumstances is the client authorized to download or modify all or part of the site and in particular its content (listed products, descriptions, images, videos, etc.). this site or any part of this site must in no case be reproduced, copied, sold or exploited for commercial reasons without the express written authorization of oh suzy !.

In general, all copyrights, trademarks and other distinctive signs and property or intellectual property rights appearing on the site will remain the full property of oh suzy !.

The customer is therefore required to respect intellectual property rights and may in no way use the brands appearing on the site and on the products where applicable, or register a brand which would be prejudicial to the holder of the rights, unless otherwise provided in the contract.

The same applies to all other intellectual property rights.


Oh suzy! agrees to use confidential customer information only in connection with the operation of its site.

For the orderly progress, the personal data collected will be subject to computer processing, the customer acknowledges having knowledge of it. as such, information concerning him may be communicated to technical service providers of oh suzy !.

By the way, oh suzy! may apply technical means to obtain non-personal information relating to Internet users and intended to improve the functionality of the site, for example by tracking the number of visitors on certain pages.

In accordance with the law of January 6, 1978 modified by the law of August 6, 2004, the customer has a right of access and rectification of the personal data concerning him appearing in the files of oh suzy! all requests should be addressed by e-mail ou par courrier à l’adresse suivante : oh suzy! / GYDE Suzy – 45 rue du faubourg des postes 59000 lille.

Force majeure 

In the event of an event of force majeure, the party concerned must inform the other within 15 days of the occurrence of this event, by registered letter with acknowledgment of receipt.

In an express manner, are considered force majeure or fortuitous event, in addition to those usually retained by the case law of French courts and tribunals, total or partial strikes, lockout, riot, boycotts or other industrial actions or disputes commercial, civil unrest, insurrection, war, inclement weather, epidemic, blockage of transportation or supply for any reason, earthquake, fire, storm, flood, water damage, government or legal restrictions, legal changes or regulatory forms of marketing, computer failure, blocking of telecommunications, including wired or wireless telecommunications networks, and any other case beyond the control of the parties preventing normal performance of the contractual relationship.

All of the parties' obligations will be suspended for the duration of the force majeure event, without compensation.

If the force majeure event continues for more than 3 months, the contract concerned may be automatically terminated without compensation for either party.

General provisions

Partial invalidity of a clause

If any of the stipulations of these conditions is declared null or unenforceable by a competent court, it will be declared unwritten and will not result in the nullity of the other stipulations.


These general conditions can be modified at any time and without notice by oh suzy!

The applicable conditions being those in force on the date of the order by the customer.

Applicable law - competent court

These general conditions are subject to French law as regards the substantive rules as the rules of form.

Any dispute must be the subject of a prior attempt to reach an amicable settlement.

In the absence of an amicable settlement, jurisdiction is attributed to the competent French courts, notwithstanding the plurality of defendants or third parties. reproduction of applicable texts (ordinance 2005-136 of February 17, 2005, consumer code, civil code)

Art. l. 211-4. of the consumer code

The seller is required to deliver goods that comply with the contract and is liable for any lack of conformity existing when they are delivered. He is also responsible for any lack of conformity resulting from the packaging, the assembly instructions or the installation when the latter has been charged to him by the contract or has been carried out under his responsibility.

Art. l. 211-5. of the consumer code

- to comply with the contract, the goods must:

1 ° be suitable for the use usually expected of similar goods and, where applicable:

- correspond to the description given by the seller and have the qualities that he presented to the customer in the form of a sample or model;

- present the qualities that a customer can legitimately expect in view of the public statements made by the seller, by the producer or by his representative, especially in advertising or labeling;

2 ° or have the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the customer, brought to the attention of the seller and which the latter has accepted.

Art. l. 211-12. of the consumer code

The action resulting from the lack of conformity lapses two years after delivery of the goods.

Art. 1641 of the civil code 

The seller is bound by the warranty for hidden defects in the thing sold which makes it unfit for the use for which it is intended, or which reduces such use so much, that the customer would not have acquired it, or would have given a lower price, if he had known them.

Art. 1648 paragraph 1 of the civil code

The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect.